Address Issues Immediately and Openly
Effective conflict resolution skills and policies are imperative in the workplace. While a mismanaged conflict can be detrimental to your business, a properly handled conflict can save your business time and money, as well as improve colleague relationships, employee performance, retention rates, communication skills and workplace culture. With the right communication strategies in place, you can turn a potential crisis into a productive discussion.
When a conflict arises among your team members, action should be taken quickly to resolve it. Instead of ignoring or avoiding conflict, accept it and work towards addressing it immediately. “Not addressing the conflict until a later time allows resentments to simmer,” Nick Kamboj, CEO of Aston & James LLC told Business News Daily. It’s important to address the issue immediately and transparently.
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Erin Wortham, director of talent at Headspring and former people engagement manager at Insights Learning and Development, agreed that fast resolution retains a sense of harmony in the workplace and advised leaders to encourage open dialogue during these discussions. Similarly, in their book, The Essential Workplace Conflict Handbook (Career Press, 2015), authors Cornelia Gamlem and Barbara Mitchell said getting to the source of a problem involves honest conversations and a little detective work.
“Get good information by varying the types of questions you ask, such as open-ended questions, close-ended questions, fact-based questions or opinion-based questions,” Gamlem said.